What are your accepted payment methods?

We accept Visa, MasterCard and PayPal. All prices are quoted in GBP.

Is ordering on your site secure?

It’s like Fort Knox over here. We use the latest industry standard 128-bit SSL encryption to make sure your information is securely transmitted to our servers.

Do you collect sales tax?

Value Added Tax (VAT) is applicable to certain items in our store, for example Tea Tools. The price shown for the product will be inclusive of tax.

Can I change or cancel my order?

The answer is yes if you cancel your order before payment has been processed. However, once the checkout screen has been completed, further changes or cancelations must go through our customer service line. If your order has already been dispatched from our HQ you will not be refunded the freight charge.

Information I need to know about ongoing promotions?

  • Discounts - When applying a promotional discount code, it cannot be combined with other discounts & customer will not be able to apply more than one code.
  • Free Shipping Shipping rates are calculated on the net total (after discounts applied)